Powerful Call Center Software with Highest Uptime & Unbeatable Quality of Service.
Quick Setup. No Upfront Cost. Reliable. Scalable.
Telephony API
Simple Telephony APIs to Unify your Customer Journey.
Telephony App
Telephony App for Admin & Agents with Location Tracking.
Outbound Dialers
Bulk Outbound Dialers - Preview, Predictive, Progressive, OB IVR.
Integration for Reliable Communication.
Services
VCC Lite
VCC Lite makes business communications elegant, tracked and easily accessible for future references.
VCC Startup
With VCC Startup the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out.
VCC Enterprise
With VCC Enterprise the organisation can be on top of the customer interactions. Also, the multiple features that come with the solution helps to take the experience to the next level.
Click2Call/Telephony API
Enable Click2Call Function on your website, and you can dramatically enhance better engagements and conversion rates.
Call Masking
Call masking helps in protecting privacy by masking the actual number with a different number.
Speech Analytics
SparkTG’s speech analytics QA takes care of every single conversation at a large scale with industry-leading veracity.
All you need, in one place
Every organisation, however big or small, needs to create a trust for its customer to: Generate More Sales, Provide Better Service, and Create Bigger Profits. SparkTG helps you build that trust with your customers when they call you!
Blended Calling
Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc
Custom IVR
Handle your customer calls smartly by giving them an option to reach right department/agent.
Call Reports & Recording
Analyse Calls & Agent Reports along with complete recordings of all the calls inorder to improve your customer service.
Sticky Agent
Connect callers to assigned agent everytime they call to resolve queries in less time.
Real-Time Call Monitoring
Monitor and mentor your agents in real-time using spy & whisper mode.
Real-Time Call Statistics
Manage your agents' queues in real-time knowing the call flow and agent availabilty.
Admin Dashboard
Stay on top of everything with supervisor tools that help you monitor, react and control.
Agent Dashboard with Live Caller Info
Provide the fastest, personalised and most efficient service.
Telephony APIs
Increase your agent's efficiency by avoiding them to shuffle between CRM and telephony.
Why SparkTG is better for your business
OpenMind
"Its always been a great working with you, As the way you handle your clients and try resolving their queries in the given TAT is amazing. I appreciate your all efforts."
Boost customer satisfaction with cloud based telephony solutions.