Simple Telephony APIs to Unify your Customer Journey.
Telephony App for Admin & Agents with Location Tracking.
Bulk Outbound Dialers - Preview, Predictive, Progressive, OB IVR.
Integration for Reliable Communication.
VCC Lite makes business communications elegant, tracked and easily accessible for future references.
With VCC Startup the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out.
With VCC Enterprise the organisation can be on top of the customer interactions. Also, the multiple features that come with the solution helps to take the experience to the next level.
Enable Click2Call Function on your website, and you can dramatically enhance better engagements and conversion rates.
Call masking helps in protecting privacy by masking the actual number with a different number.
SparkTG’s speech analytics QA takes care of every single conversation at a large scale with industry-leading veracity.
Every organisation, however big or small, needs to create a trust for its customer to: Generate More Sales, Provide Better Service, and Create Bigger Profits. SparkTG helps you build that trust with your customers when they call you!
Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc
Handle your customer calls smartly by giving them an option to reach right department/agent.
Analyse Calls & Agent Reports along with complete recordings of all the calls inorder to improve your customer service.
Connect callers to assigned agent everytime they call to resolve queries in less time.
Monitor and mentor your agents in real-time using spy & whisper mode.
Manage your agents' queues in real-time knowing the call flow and agent availabilty.
Stay on top of everything with supervisor tools that help you monitor, react and control.
Provide the fastest, personalised and most efficient service.
Increase your agent's efficiency by avoiding them to shuffle between CRM and telephony.